Relationship Connection: My family won’t apologize to each other

Composite stock images, St. George News


I’m pretty close to my siblings, but when something happens that hurts someone or one of our kids, there is a lot of explaining and defending with no apologies. I am guilty of it as well, as it’s just what we do in the family.

We’re close, but it seems that no one really believes each other. Eventually, things settle down and we go back to normal interactions. I am often left feeling like nothing ever gets resolved and there are still hard feelings below the surface.

I want there to be actual peace, not just damage control. We’re good at talking, but nothing ever feels better. Do you have any suggestions for how we can fix this dynamic between us?


I don’t know if you have the ability to change the entire family culture, but you can always change yourself. If your motivation for modifying your behavior is to change everyone else, then you run the risk of feeling resentment and irritation when others aren’t following along.

Engage your own ability to change. You will immediately begin to feel better even if your family doesn’t pick up on what you’re doing differently.

I believe they will notice differences as you interact with them in new ways even though their behavioral changes can’t be your primary motivation. I don’t know if it will produce an entirely different family culture, but you can immediately begin to change the culture yourself in your own family in this way.

Your family has good intentions. All of the talking is likely intended to reassure each other that they didn’t mean to hurt each other. You all are close and care about each other, so these injuries get explained and re-explained. Obviously, this doesn’t comfort anyone, so you eventually stop talking.

I’m going to suggest that when you hurt someone’s feelings, instead of explaining your intentions, lead with an apology. Care about their feelings and make a sincere and heartfelt apology. Let them know how important they are to you and how the relationship is. Reassure them that you want to do everything you can to repair any injuries. Ask them what they need to feel safe and connected again.

Keep the focus on personal accountability.

Something important will begin to happen. They will soften over time. It may not be immediately, but you can trust that as you care about the impact your behavior has on each of your siblings, they will feel safer with you and eventually understand your true intentions. We assume the best about people who genuinely care about us.

Think of the accountability as “emotional first aid.”

When children scrape their knees, they’re not interested in how it happened, how they should be careful next time or how it will eventually heal. Those are all based in logic. Instead, they are looking for comfort. They want to know that someone cares that they’re hurting. When we extend empathy, it frees up their resources to make sense of what happened, to ask questions, and open up to new information.

When you lead with accountability, you have to trust that you may never get a chance to explain your intentions or the details of why you did what you did. Don’t worry about that. The reason you were going to explain all of that in the first place was to help your loved one know you care about them.

If you show you care about them through accountability and caring about their pain, then they will know your true intentions.

Your willingness to show your love through caring about your family members’ pain will eliminate the need for endless talking and explaining. They will know exactly how you feel about them.

Stay connected!

Geoff Steurer is a licensed marriage and family therapist in private practice in St. George, Utah. He specializes in working with couples in all stages of their relationships. The opinions stated in this article are solely his and not those of St. George News.

Have a relationship question for Geoff to answer? Submit to:

Email: [email protected]

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Copyright St. George News, LLC, 2016, all rights reserved.

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1 Comment

  • 42214 December 28, 2016 at 9:58 pm

    another overwhelming response for our Dear Abby column.

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