Zions Bank receives 31 ‘Greenwich Excellence Awards’

Zions Bank, Main Street, St. George, Utah | Composite stock image, St. George News

ST. GEORGE – Zions Bancorporation, Nasdaq:Zion, recently announced it has received 31 “Greenwich Excellence Awards” for 2015 in middle market and small business banking. This represents the highest number of awards won by any bank in the United States and the most ever received by Zions.

Last year, Zions received the second most excellence awards in the country. Out of the 31 awards they received this year, 14 were for distinction in areas of cash management, which has long been a noted strategic advantage for the company.

The Greenwich Excellence Awards are based on more than 28,000 market research interviews with small and medium-sized businesses across the country. Although hundreds of banks are evaluated each year, Zions is one of only four banks that have been consistently awarded more than 10 excellence awards annually since the first survey was conducted in 2009.

Regarding the awards, Harrison H. Simmons, chairman and CEO of Zions Bancorporation said:

We are extremely honored to once again be recognized by our customers as a leader in the industry and to have received more Greenwich Excellence Awards than any other bank in the United States. This recognition is a tribute to all of our bankers, with particular distinction accorded to our cash management professionals, whose expertise was recognized with Zions receiving 14 Excellence Awards for cash management – more than any other bank. Additionally, Zions was the only bank to receive national distinction for middle market cash management product capabilities.

Zions received awards in the following categories:

Middle market banking ($10 million to $500 million in annual sales)

General

  • Overall satisfaction – National distinction
  • Overall satisfaction – Western region distinction
  • Likelihood to recommend – National distinction
  • Likelihood to recommend – Western region distinction
  • Industry expertise – National distinction
  • Relationship manager performance – National distinction
  • Relationship manager performance – Western region distinction

Cash management

  • Overall satisfaction – National distinction
  • Overall satisfaction – Western region distinction
  • Customer service – National distinction
  • Accuracy of operations – National distinction
  • Product capabilities – National distinction
  • Digital functionality – National distinction
  • Ease of product implementation – National distinction

Small business banking ($1 million to $10 million in annual sales)

General

  • Overall satisfaction – National distinction
  • Overall satisfaction – Western region distinction
  • Advice to help my business grow – National distinction
  • Advice to help my business grow – Western region distinction
  • Branch satisfaction – National distinction
  • Industry expertise – National distinction
  • Likelihood to recommend – National distinction
  • Likelihood to recommend – Western region distinction
  • Relationship manager performance – National distinction
  • Relationship manager performance – Western region distinction

Cash management

  • Overall satisfaction – National distinction
  • Overall satisfaction – Western region distinction
  • Customer service – National distinction
  • Accuracy of operations – National distinction
  • Product capabilities – National distinction
  • Digital functionality – National distinction
  • Ease of product implementation – National distinction

“Our commitment to being a relationship bank that keeps customer satisfaction as a top priority is evident in the consistency with which we’ve received honors from Greenwich during the life of the survey, and especially for being recognized with national distinction in 22 of 28 categories in 2015,” Zions Bancorporation President and COO Scott McLean said. “This is a result of the strong commitment we made to our cash management strategy beginning in 2006 and our ongoing investment in our community-focused banking model. We remain committed to listening to our customers, providing outstanding service, and developing innovative solutions that meet the unique needs of small and middle market businesses.”

Zions Bancorporation is one of the nation’s premier financial services companies with total assets of approximately $60 billion, according to its news release. Zions operates under local management teams and unique brands in 11 western and southwestern states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah,Washington, and Wyoming.

The company is a national leader in Small Business Administration lending and public finance advisory services, and is a consistent top recipient of numerous Greenwich Excellence awards in banking. In addition, Zions is included in the S&P 500 and Nasdaq Financial 100 indices. Investor information and links to local banking brands can be accessed at zionsbancorporation.com.

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