Chick-fil-A investigates potential customer data breach

Chick-fil-A in St. George, Utah, March 2013 | Photo by Sarafina Amodt, St. George News

ST. GEORGE – Chick-fil-A announced Friday that reports have been received regarding unusual activity involving payment cards used at some of its restaurants that may be the result of a potential data breach. The company is working with information technology security firms, law enforcement agencies and their payment industry contacts to determine all the facts and extent of the incident.

“We take our obligation to protect our customer information seriously,” the company said in a statement released Friday.

Chick-fil-A will share the additional information as it becomes available. If an investigation reveals a breach has occurred, Chick-fil-A stated, its customers will not be liable for any fraudulent charges to their accounts. Any fraudulent charges will be the responsibility of either Chick-fil-A or the bank that issued the card.

It has not yet been determined if any of the Chick-fil-A restaurants  in Utah, or elsewhere, have been caught up in the potential data breach. If any customers have been impacted by this incident, Chick-fil-A will arrange for free identity protection services and credit monitoring.

Chick-fil-A customers concerned about card transactions at one of the company’s restaurants is encouraged to review the frequently asked questions list below. People may call 855-398-6439 for additional support or information.

Frequently asked questions

1. How Chick-fil-A find out?

The company was notified by payment industry contacts of limited suspicious payment card activity appearing to originate from payment cards used at a few of its restaurants.

2. When did Chick-fil-A first learn of the unusual activity?

The company received the initial report late on Friday, Dec. 19. It  launched an investigation and is working with leading IT security firms, law enforcement and our payment industry contacts to understand all of the facts.

3. What is the potential customer impact?

The initial report was of potential suspicious activity involving payment cards at a few restaurants. The investigation is on-going and will be updated as possible.

4. Is Chick-fil-A working with law enforcement?

Chick-fil-A has contacted federal law enforcement about this matter and will be actively cooperating with them.

5. Has there been a payment card data breach?

Chick-fil-A is investigating reports of potential unusual activity involving payment cards used at a few of its restaurants. At this point, it is  working to understand all of the facts. It would be premature for the company to comment further given the pending investigation.

6. Was other information compromised? Customer contact information? Employee records?

The initial reports that prompted the investigation related to payment cards. The investigation regarding any other type of information is continuing.

7. Was customer credit card information stolen?

Chick-fil-A is working with leading IT security firms, law enforcement and our payment industry contacts to investigate and understand all of the facts. They are  investigating the  events and will share additional facts as they are able to do so. In the meantime, it is always a good idea to regularly monitor card accounts and to quickly report suspicious activity to the bank or credit company.

8. If the investigation reveals a breach, will customers be responsible for fraudulent charges if they use their payment card at a Chick-fil-A restaurant?

No. Customers will not be responsible for any fraudulent charges to their accounts – any fraudulent charges will be the responsibility of either Chick-fil-A or the bank that issued the card. Chick-fil-A will arrange for free identity protection services, including credit monitoring, to any impacted customer.

9. What should customers do?

It is always a good idea to regularly monitor card accounts and to quickly report suspicious activity to card issuers.

10. How customers know if they have been impacted by the data breach?

Chick-fil-A will provide further information regarding who, if anyone, is impacted as it becomes available.

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