Driver License Division can’t take plastic – cash, check only

SOUTHERN UTAH – The Utah Driver License Division is experiencing difficulty with credit card readers in driver license offices around the state.

This is the second day of the outage, said a representative at the Driver License Division customer service center, and it is not known how long the problem will last.

In the meantime, anyone needing to get or renew a driver license should be prepared to pay with cash or check at the Driver License Division.

A notice on the department’s website states that an operational defect in the hardware is being worked on by the manufacturer, and that it is not a security breach – no personal information has been compromised.

This is only a hardware function issue, however it may delay the process of getting a driver license. To insure prompt service, please be prepared to pay your transaction with cash or check. The Driver License Division apologizes for any inconvenience and hopes to resolve this issue quickly. For questions please call the Driver License Division at 801-965-4437.

The Utah Bureau of Criminal Identification, which is involved in taking fingerprints and weapons permits, is also having the problems with their credit card readers. To insure prompt service, please be prepared to pay for transactions with cash or check. For questions, please call the Bureau of Criminal Identification at 801-965-4445.


  • Utah Driver License Division website, or call 801-965-4437
  • Utah Bureau of Criminal Identification website, or call 801-965-4445

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