City approves ambulance ordinance, dispatch agreement

Gold Cross Ambulance personnel and other first responders at the scene of an emergency call, St. George Utah, circa summer 2014 | Photo by Mori Kessler, St. George News

ST. GEORGE – Drafts of an ordinance governing ambulance service and an accompanying dispatch agreement between the St. George Communications Center and Gold Cross Ambulance were unanimously approved by the St. George City Council Thursday.

The approval of the drafts brings an end to a two-year process started while Gold Cross Ambulance and Dixie Ambulance were engaged in a heated battle to determine which ambulance provider could best serve the St. George area. Gold Cross Ambulance eventually won the battle after the Bureau of Emergency Medical Services awarded the exclusive 911-emergency transport license to Gold Cross in April 2013 after Dixie Ambulance was forced to shut its doors.

For ambulance providers not managed at the municipal or county level, the Legislature strongly encourages that government entities dealing with private ambulance companies have ordinances and agreements in place that govern ambulance performance. Ambulance providers are also required by state law to have agreements between them and the dispatch centers in their exclusive service area.

Until Thursday, St. George and Gold Cross Ambulance had neither.

Two weeks ago a proposed ambulance ordinance was tabled by the City Council due to concerns raised by Gold Cross representatives. While generally supportive of the ordinance, they also said aspects of it were overreaching and potentially damaging to the company’s ability to do business.

Primary points of objection included the city’s mandating Gold Cross use the St. George Communications Center as its sole dispatch provider and the number of ambulances that had to be on duty for 911 calls.

Steve Urquhart, attorney for Gold Cross and a state senator, said the city was overstepping its authority in some areas since the state already regulates ambulance service. However, he told the City Council that Gold Cross is willing to enter into a mutual agreement concerning dispatch and number of ambulances, rather than deal with an arbitrary and potentially litigation-inducing ordinance.

City staff were subsequently instructed to work with Gold Cross to hammer out a mutually agreeable ordinance and dispatch agreement. The most recent draft of the latter was still being worked on by the two parties in the hours before Thursday’s council meeting.

What you’re getting today is what we understand as a staff is the best situation we can get,” City Manager Gary Esplin told the City Council during the meeting.


Issues addressed, resolved

Gold Cross’ relationship with the St. George Communications Center has been a point of concern for city officials.

One of the issues has been Gold Cross’ use of its Salt Lake City-based dispatch center for some calls over the St. George Communications Center. These calls, which tend to be private calls relate to nonemergency, interfacility transports, aren’t always coordinated with St. George-based dispatchers and have led to a repeated lack of communication.

Another issue arose from Gold Cross using a GPS system on its ambulances that isn’t compatible with the system used by the St. George Communications Center. Because of this, dispatchers sometimes aren’t able to pinpoint an ambulance’s location accurately.

When Gold Cross originally took over ambulance service in 2013, Mike Moffitt, the company president, said it would staff four ambulances with two paramedics each throughout the city on a 24/7 basis. He asked the City Council to allow him to be to reduce that number to three ambulances if deemed necessary by the company, rather than making the number arbitrary via ordinance. Some members of the City Council originally balked at the idea of reducing ambulance numbers as it had been a part of Gold Cross’ original operations plan for the city.

These issues were resolved in the resulting dispatch agreement.

City Attorney Shawn Guzman read from handwritten notes, amending a previous version of the agreement, that Gold Cross agreed to use the St. George Communications Center as its sole dispatch center for 911 and nonemergency calls. However, a narrow-range of exemptions is permitted under the agreement, he said.

Gold Cross also agreed to begin using a GPS system compatible with the one used by St. George dispatch, as outlined in the agreement, Guzman said.

As for the number of ambulances, Gold Cross will continue to employ four ambulances on a 24/7 basis, yet can request that, that number be reduced at particular times as supported by data supplied by the dispatch center. The request must be reviewed and approved by the City Council, St. George Fire Chief, and two other city officials.

In exchange, the dispatch center will adhere to a quality assurance program related to call responses. Documentation regarding program compliance is to be provided to Gold Cross.

Mutually agreeable arrangement

The City Council debated the ordinance and agreement for around two hours, during which time council members asked St. George Police Deputy Chief Richard Farnsworh how the police and dispatch felt about the proposed agreement.

“I believe we’re all comfortable with what we’re hearing tonight,” Farnsworth said. Farnsworth, along with St. George Fire Chief Robert Stoker, Guzman, and others had been working with Gold Cross up to the last minute to produce a mutually agreeable arrangement which appeared to have been met.

“Remember, council, two weeks ago, this is what you instructed staff to do,” Mayor Jon Pike said.

After further deliberation, the City Council unanimously approved the ordinance and agreement. Following the vote, Pike asked if anyone from the ambulance provider wanted to make any comment to the council.

We are in agreement with the agreement and the ordinance,” Moffitt said, adding: “It’s totally our commitment to work with dispatch.”

Guzman said after the meeting that finalized drafts of the ordinance and agreement would be officially codified and signed into effect sometime early next week. The dispatch agreement will be in effect for the duration of Gold Cross’ time as St. George’s 911-emergency transport provider.

Officials from Intermountain Healthcare were also present during the meeting, as they operate an ambulance out of Dixie Regional Medical Center that also provides interfacility transport. Though not a provider of 911-emergency transport service, they also fell under the umbrella of the new ordinance.

Related posts

Email: [email protected]

Twitter: @MoriKessler

Copyright St. George News, LLC, 2014, all rights reserved.

Free News Delivery by Email

Would you like to have the day's news stories delivered right to your inbox every evening? Enter your email below to start!


  • Roy J November 14, 2014 at 9:18 am

    Senator Statement, Steve Urquhart.

  • Richard C. November 14, 2014 at 9:47 am

    I find it very interesting that the ambulance owner was allowed to speak when he isn’t a citizen of St George, but yet the dance guy wasn’t allowed to speak. The “leadership” in this city changes things to suit it’s own agenda and not the peoples!

    • Koolaid November 14, 2014 at 10:14 am

      Doesn’t a council member have personal interests in ambulance service, which in several ways suggests a conflict of interest to include allowing that outsider to comment?

      • Koolaid drink it already November 14, 2014 at 3:53 pm

        Doesn’t the senator too? Washington county’s senator and personal lawyer for gold cross. Seems more fishy.

  • Doug November 14, 2014 at 9:54 am

    Wow, did the writer of this article do this late at night while very tired? There are grammatical errors, spelling errors, and a mistake. Just because in this day and age people allow for more mistakes in social media doesn’t mean we can give into it. There is or should be integrity in what we do. If we throw in the towel now, our future is very bleak.

    • Joyce Kuzmanic November 14, 2014 at 9:59 am

      Doug, thank you – it’s been edited now; it published prematurely by accident. Our apologies.
      Joyce Kuzmanic
      Editor in Chief

  • Doug November 14, 2014 at 10:05 am

    Thank you, I see you have gone back and edited the article.

  • dancing infidel November 14, 2014 at 12:25 pm

    Since when can a business tell the City of St. George and its councilmembers what to do??

    When you have State Sen. Steve Urquhart on retainer.

    Jon Pike and Urquhart are BFFs. Watch as Pike suddenly decides to run for state office in the not too distant future.

    • Koolaid November 14, 2014 at 2:41 pm

      I’d be less surprised to see Almquist run for Attorney General

    • Kev November 15, 2014 at 8:31 am

      Even though this really looks like a conflict of interest, I assure you it is not. I even asked Steve and he told me no. Please stop bringing this up.

  • nazinews November 15, 2014 at 12:17 am

    Neo news of so. Utah has reported in the past that they are hypocrites, liars, and has suggested they’ll drink moster on the trip to …. Don’t take freedom from Americans even though I’m mexicant
    Ed. ellipsis.

  • Ron de Weijze November 16, 2014 at 4:06 am

    “Some members of the City Council originally balked at the idea of reducing ambulance numbers as it had been a part of Gold Cross’ original operations plan for the city.”

    Reduced ambulance numbers DID submit Dixie Ambulance favor of Gold Cross promising it would have 4 ambulances at the ready 24/7.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.