Survey gauges public experience, expectations of Utah State Courts

ST. GEORGE —The Administrative Office of the Courts is conducting a survey this summer to gauge the experience of people who do business with the Utah State Courts. The Access and Fairness Survey is being conducted to measure the public’s experience and expectations of the courts.

“The court will use the data to ensure the courts are accessible and that individuals are being treated fairly by the court,” Utah State Court Administrator Dan Becker said. “Feedback from the public about the court’s performance will help us to provide better service.”

Survey specialists will administer the Access and Fairness Survey throughout June and July. Responses are collected for one day at 38 court sites. Every person at the courthouse that day is eligible to participate, except for court employees or those who are visiting an agency other than the court. The survey, which is administered as people leave the courthouse, will take place on June 2 at the 5th District courthouse in Cedar City, 40 N. 100 East, and June 3 at the 5th District Courthouse in St. George, 206 W. Tabernacle St..

Past survey results have shown that the majority of respondents had a positive perception about their court visit, felt Utah’s courts were accessible and that court employees are respectful and responsive in working with the public, according to a press release.

Survey results have also identified areas where performance fell short of the public’s expectations. The courts have used such findings, for example, to increase the amount of information and type of services that are available on the court website and to expand self-help services.

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